Psychology of Conflict
ft. Dr. Clare Fowler, Vice-President of Mediate.com, Faculty at University of Oregon Law
When our brain detects conflict it moves through 3 phases: Recognize, React, and Role selection. We will find ways to connect with employees in each phase, give employees tips for deescalating and empowering in each phase. We will finish with an examination of neuroplasticity and how positive conflict experiences can reinforce effective communication.
During this meeting, the speaker will help us:
More about the Speaker:
Dr. Clare Fowler received her Doctorate on designing dispute resolution systems for small businesses from Pepperdine University Graduate School of Education/Organizational Leadership and her Master's of Dispute Resolution from the Straus Institute for Dispute Resolution at the Pepperdine University School of Law. Dr. Fowler serves as Managing Editor at Mediate.com and as Director of Caseload Manager. She has worked at Pepperdine Straus Dispute Resolution and UO Law as a Workplace Mediation Professor and the Career Advisor. Clare mediates and trains, focusing on workplace disputes. Dr. Fowler's dissertation was a phenomenological study of Workplace disputes. Her current book project is a guidebook for HR directors dealing with high conflict employees.
- Identify what stage an employee is at in conflict
- Understand what level of communication and conflict resolution an employee is capable of at each stage
- Learn techniques for empowering employees: instead of telling them what to do, help them to identify choices
If you'd like more information on Sponsoring an upcoming meeting visit: https://bit.ly/31ePDMM